Privacy Policy

Last Updated: January 1, 2025

Introduction

Big Cove Technology ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our products, or interact with applications we develop.

Scope of This Policy

This privacy policy applies to:

• Our website at https://bigcove.io
• Products and software applications developed by Big Cove Technology
• Services we provide to our clients and customers
• Any other digital services or platforms we operate

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Request information about our services
• Communicate with us via email or other channels
• Create an account or register for our products or applications
• Use our products, applications, or services
• Provide feedback or submit support requests
• Participate in surveys or user research

This information may include your name, email address, phone number, company name, billing information, technical specifications, usage preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website or use our products and applications, we may automatically collect certain information, including:

• IP address and general location information
• Browser type and version
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Application usage data and analytics
• Performance metrics and error logs
• Device identifiers and hardware specifications
• Network and connection information

Product and Application-Specific Data

Depending on the specific product or application you use, we may collect:

• User-generated content and configurations
• Integration data from third-party services you connect
• Location data (with your permission, where applicable)
• Sensor data from IoT devices or hardware products
• Maritime navigation data for marine technology products
• Performance and telemetry data to improve product functionality
• Crash reports and diagnostic information

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website, products, and applications
• Process transactions and manage user accounts
• Respond to your inquiries and provide customer support
• Send you information about our services (with your consent)
• Improve our website, products, applications, and user experience
• Develop new features and functionalities
• Analyze usage patterns and trends to optimize performance
• Monitor and troubleshoot technical issues
• Ensure security and prevent fraud or unauthorized access
• Comply with legal obligations and regulatory requirements
• Communicate important updates, security alerts, or changes to our services
• Conduct research and analytics to improve our offerings

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, products, applications, and conducting our business (e.g., cloud hosting providers, email service providers, analytics providers, payment processors)
• Business Partners: When necessary to deliver integrated products or services you have requested
• With Your Consent: We may share information when you explicitly authorize us to do so
• Legal Requirements: We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally for research, analytics, or business purposes

Social Media

Our website and products may contain links to or integrations with social media platforms including LinkedIn, X (formerly Twitter), and Bluesky. When you interact with these platforms through our website or products:

• You are subject to those platforms' respective privacy policies
• We do not control how these platforms collect or use your data
• We recommend reviewing each platform's privacy policy before engaging with them
• Social media integrations may share certain information with those platforms

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and in our products. These may include:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how users interact with our services
• Functional Cookies: Remember your preferences and settings
• Analytics Tools: Collect data about usage patterns and performance

You can control cookie settings through your browser preferences or application settings. Note that disabling certain cookies or tracking may limit some features of our website or products.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure development practices
• Regular security updates and patches
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the data and purpose for which it was collected
• Legal, regulatory, or contractual requirements
• Legitimate business needs
• Your account status and activity

When data is no longer needed, we securely delete or anonymize it in accordance with industry standards.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at info@bigcove.io.

Third-Party Services and Integrations

Our products and applications may integrate with or contain links to third-party services, APIs, or platforms. These third parties have their own privacy policies governing their collection and use of your information. We are not responsible for the privacy practices of these third parties.

Children's Privacy

Our website, products, and applications are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new privacy policy on this page and updating the "Last Updated" date
• Sending email notifications for significant changes (if we have your email address)
• Providing in-app notifications for product or application users

Your continued use of our website, products, or applications after changes are posted constitutes your acceptance of the updated privacy policy.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Email: info@bigcove.io
Website: https://bigcove.io

Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• LinkedIn Privacy Policy requirements
• X (Twitter) Privacy Policy requirements
• Bluesky Privacy Standards
• Other applicable privacy laws and regulations